Here we will guide you through various features of Precise Petcare scheduling software that is utilized to schedule all services, privately retain client information, and provide communication between servicer and client. If your questions are not answered by this guide, please contact us so we may better assist you.
From the homepage of the website, select "Create an Account" to be taken to the Precise Petcare login page for Sarah's Sitting Service LLC and prompted to create a new account or log in.
If you have already registered you can use the login page to login. Simply enter your email address and password.
To reset your password, click on the "Forgot Password" link and enter the email address associated with your account. A new temporary password will be emailed to you. If you're not receiving the password reset emails then add "sarahssittingservicellc@preciseemail.net" to your Safe Senders list.
At your first login, a notification may appear asking you to fill out the "My Info" form before requesting services. Click the link in the "Notifications" box, or access the form by going to the Petcare > My Info page. Complete this form by filling in your personal contact information, additional and emergency contacts, and information regarding your home and your pet's veterinarian. The more information you provide, the better equipped your pet sitter will be to take great care of your pet!
The information on this page is related to your Login. Using the My Account page you can update the password and email address you use to login (to update the email address you receive system emails with use the My Info page).
Trips can be added either while requesting service on the Scheduling > My Schedule page or directly on the Scheduling > My Schedule > Trips page (the latter WILL NOT add service).
To update your trip information click on a suitcase icon, update the details and then SAVE. To cancel your trip click on a suitcase icon, change the Status of the Trip to "Canceled" and then SAVE. You will have the option of Requesting Cancellation of Service(s) During Trip.
After completing the "My Info" form, the next step is to add your pet(s). To add a pet, either click on the link in the "Notifications" box, or go to the Petcare > My Pets page. Here, you can create a detailed profile for your pet(s), with information regarding pet behavior, feeding, care routines, medical concerns, and more. You may also choose to upload a photo to your pet's profile.
You may make changes or updates to pet profiles at any time by going to the Petcare > My Pets page, selecting the pet whose info you'd like to update, and selecting EDIT from the menu.
To request services, visit the Scheduling > My Schedule page and click the Request Service button. Enter the Dates for your request and choose how often they will Repeat. If you would like continuing service and do not know when it will end click "Ongoing".
Daily: Every day during Dates selected.
Weekly: On specific days of the week during Dates selected.
If all of your pets will be receiving care, select the "All Pets." If the service is for a specific pet, choose this pet's name from the list.
On the My Schedule page, you have the option of entering any additional information about upcoming services in the form of service notes. To add a note to a service, select the service(s) and then use the Add Note button in the top green bar. Once you have written your note, click Add Note. The note will then be visible on the My Schedule calendar. The manager will also receive an email notification that you have added a note. Your pet sitter can see the notes you have added.
You will receive "Service Confirmation" and "Service Cancellation" emails to help keep you up to date on upcoming services without your needing to login to the schedule. These emails are sent daily, and will include a list of services that have been confirmed or canceled in the previous 24 hours. Each individual service will only be confirmed once.
If you're not receiving these emails then add "sarahssittingservicellc@preciseemail.net" to your Safe Senders list
With the Pet Care Journal feature, your pet sitter can send you a complete rundown of their services with your pets, including basic details - arrival time, departure time, poop, pee, meals served - as well as more in-depth notes on the service and even fun photos of your pet. When a pet sitter has created a journal for a service, you will receive a notification email with a link to view the new journal. Ensure to select Pet Care Journals & Comments in your Communication Preferences on your acco
Checkmark each service you would like to change and then click on the "Change" button in the top green bar. Make the changes on the Bulk Edit screen and then click the "Save or Request Changes" button. Services in the Requested status will be changed immediately, while other services will need to be reviewed and confirmed by the host. By viewing your My Schedule page you can check on the status for requested services. Click on the "Colors" button to view the key for what each colors signifies.
You may request a cancellation from the My Schedule page. Please note that cancellations cannot be made within the day of the service. To request a cancellation, select the service(s) and then use the Cancel button in the top green bar. In the pop-up window that appears, you will have the opportunity to write a note explaining the cancellation. Finish the request by clicking the Request button.
If a service is still in the Requested status it will be immediately removed when cancelled.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
Sarah's Sitting Service will be closing permanently at the end of the work day on September 20, 2024 to prepare for Sarah's move to PA. Existing clients are available to book pet care services up until this date.
Thank you!